Refund Policy

When a purchase from the Blood MC store can be refunded, when it cannot, and exactly how to ask. Read it before you buy — it is short, and it is enforced as written.

Version: v2.0
Effective From: 22 August 2026
Supersedes: All prior versions
Governing Law: India

1.Scope of This Policy

This policy applies to every purchase made from the Blood MC store, including ranks, keys, cosmetics and in-game currency. It forms part of our Terms of Service and should be read before you buy anything.

2.All Sales Are Final

Virtual items are delivered to your account digitally and, in almost all cases, immediately. Once an item has been delivered it cannot be taken back or un-used, which is why all sales made in the Blood MC store are final and non-refundable except in the narrow circumstances set out below.

By completing a purchase you acknowledge that delivery begins immediately and you ask us to begin it. Nothing in this policy removes any right you have under applicable consumer law that cannot lawfully be excluded.

3.When a Refund Will Be Considered

We will consider a refund, replacement or store credit in these situations only.

3.1
Non-delivery. You paid, and the item had still not reached your account 48 hours later, and our Staff have confirmed the delivery failed.
3.2
Duplicate charge. You were charged more than once for the same order because of a payment or checkout error.
3.3
Accidental repeat purchase. You bought the identical item several times within a short window, and the extra copies gave you nothing.
3.4
Unauthorised payment. Someone made the purchase using your payment method without permission, and you report it to us promptly so we can investigate.

A request must be opened within 7 days of the transaction. Outcomes are decided at the sole discretion of the Blood MC administration team, and store credit or re-delivery may be offered instead of a refund where that resolves the problem.

4.When a Refund Will Not Be Given

The following are not grounds for a refund, and a request on these grounds will be declined.

4.1
Change of mind, or deciding after the fact that the item was not worth the price.
4.2
Not having read the item description, or buying the wrong rank or tier. Check the description before you pay.
4.3
Entering the wrong Minecraft username at checkout. Where it is technically possible we will move the item to the correct account as a courtesy, but the purchase itself stands.
4.4
Being banned, muted or otherwise restricted for breaking the Server Rules.
4.5
Temporary downtime, lag, maintenance, or a game mode being reset or retired.
4.6
A balance change, rework or rename that alters what a rank or item does.
4.7
Someone else using your account, where you shared it or failed to keep it secure.

5.How to Request a Refund

Open a support ticket on the official Blood MC Discord server within 7 days of the transaction. Requests made anywhere else — in-game chat, a direct message to a Staff member, a public channel — are not tracked and will not be actioned.

5.1
The Minecraft username the purchase was made for.
5.2
The date of the transaction and the amount paid.
5.3
The transaction or order reference from your payment confirmation.
5.4
A description of what went wrong, and any screenshots you have.

We aim to give a decision within 7 working days. Where a refund is approved, it is paid back by UPI transfer to the account the original payment came from, and how long it takes to appear is determined by your bank, not by us.

6.Bans and Forfeiture

If you are banned, muted or otherwise restricted from the Network for breaking the Server Rules, you lose access to the virtual items on that account for as long as the restriction lasts, and permanently in the case of a permanent ban.

7.Downtime and Closure

We aim for high uptime, but a purchase does not guarantee availability of the Network or of any particular game mode. Outages, maintenance and resets are part of running a server and are not refundable. In the unlikely event of permanent closure of the Network, no refunds will be issued for past purchases.

8.Chargebacks

If you believe a charge is wrong, tell us first. A ticket takes a minute and we will look at the payment record properly.

9.Changes to This Policy

We may revise this policy at any time. The version in force at the moment you completed a purchase is the version that applies to that purchase, so the effective date in the status block above matters. Material changes are announced on our Discord server.

10.Contact

All refund requests and questions about this policy go through a support ticket on the official Blood MC Discord server.